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Question

change email

  • September 18, 2024
  • 1 reply
  • 19 views

EMERALDsharpVegasGold445

hello I purchased my razer blackshark v2x headphones
I signed up with my facebook account but the email linked to that is blocked so i dont have access to it
i have changed my facebook email address so how can i change it in my razer acc to get my 7.1 surround sound access code

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1 Reply

Razer.Aero
Forum|alt.badge.img
  • Razer Support
  • September 20, 2024

Hi EMERALDsharpVegasGold445,

I understand that you need to update your Razer account email to receive the 7.1 surround sound activation code. Before we proceed, I need to confirm if you have any of the following migratable data on your old Razer ID. Please PM me with the following information below so I can initiate a case on your behalf:

  • Your Razer ID, Profiles, and Razer Synapse Cloud settings
  • License code for 7.1 Surround Sound or Surround Pro
  • Your Cortex settings, gameplay, and Wish List
  • Your Newsletter subscriptions
  • RazerStore address book
  • Razer Game Store Profile
  • Razer Gold/Silver Wallet Balance

Also, fill in the following:

Razer ID:
Old email address:
New email address:
Date of Birth:
Full Name:
Phone number:
Country:
 

*Thread locked to curb conversation to PM.