Changed my Phone Number and Don't Have Accesd to my Backup Codes | Razer Insider
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Changed my Phone Number and Don't Have Accesd to my Backup Codes

  • March 6, 2026
  • 1 reply
  • 7 views

Powerpuff22500

I changed my phone number but I can't fully use my account because I have 2-Step Authentication on and also don't have access to my backup codes.…

 

Any help would be appreciated

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1 Reply

Razer.Aero
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  • Razer Support
  • March 7, 2026

Hi Powerpuff22500,

I’m here to help! I understand that you can’t access your account due to OTP concern. Please PM the following information below so I can verify your account and assist you accordingly.

Razer ID:
Email address associated with your Razer ID:
Date of Birth:
Full Name:
Old phone number:
New phone number:
Country:

*Thread locked to curb conversation to PM.