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Question

Changing Mobile Number on Account

  • April 5, 2025
  • 1 reply
  • 40 views
jincamba

Hi. I lost my phone and I don’t know my backup codes. How can I change the mobile number linked to my account because I can’t make purchases since it still sends otp to the old number? I was able to top up my account using PayPal but I can’t use the topped up amount?? 

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    1 Reply

    Razer.sushi.boi
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    Hello there, ​@jincamba!

     

    I suggest submitting a ticket to our Razer Gold Team at https://gold.razer.com/ticket-inbox/submit since they are our dedicated team that can help you with your concern today. They will be very happy to assist you. If you already have an existing ticket, get back to me with the reference number via PM, and I will coordinate with the relevant team for an update.

     

    *Thread locked to curb conversation to PM.

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