charging dock won't connect to synapse | Razer Insider
Skip to main content
Question

charging dock won't connect to synapse

  • December 27, 2023
  • 1 reply
  • 102 views

val0r_

My charging dock won't connect to synapse. It is glowing and working, but it just won't connect. I have uninstalled and reinstalled synaps, all of the drivers are up to date. Please help.

This topic has been closed for replies.

1 Reply

Razer.Aero
Forum|alt.badge.img
  • Razer Support
  • December 29, 2023

Hello val0r_,

It sounds like you've already taken some steps to fix the problem. To further isolate the issue, please also try to perform the troubleshooting here and make sure to update the Razer Synapse. If it doesn’t help, please PM me your device serial number so I can verify its model and provide other workarounds. All the best!

*Thread locked to direct the conversation to PMs.