I’m having an issue with my Razer Viper V2 Pro mouse: the battery is not charging.
When I connect it via cable, the mouse works correctly, but the battery level does not increase.
During the first few days when the issue started, I even noticed that when plugging in the cable, the battery would drain instead of charging. That stopped happening after I updated the firmware, but the mouse still does not charge at all. The problem was intermittent at first—sometimes I managed to get it to charge and other times I didn’t, and I’ve been dealing with it like that for a while—but now it seems permanent.
The mouse works fine when connected to the cable, and in the rare moments when I manage to get it to charge, it charges normally and the battery drains normally as well. The issue is simply getting it to charge.
I have tried different cables and nothing changes. In Synapse it says that it’s charging, but the battery percentage never goes up.
I’ve checked the firmware and everything is up to date.
The mouse is approximately two years old, a bit more, and it’s no longer under warranty.
Could you help me diagnose the issue? Is there any possible solution, or does it seem that the battery has failed?
Thank you in advance for your time and assistance.
Best regards.
