Hello,
I recently purchased both the Razer Naga V2 Pro and the Mouse Dock Pro. Unfortunately, I’m experiencing an issue when trying to charge the mouse using the dock.
When I place the mouse on the dock, the charging indicator briefly flashes green a few times, then the regular RGB lighting turns on for a moment. Shortly after, it stops charging. This cycle repeats continuously. In Razer Synapse, I can also see that charging stops and then starts again repeatedly.
Both devices are running the latest firmware. I have tested multiple USB ports on my system, and the issue persists even when the PC is powered off. I have also tried reseating the charging puck multiple times to make sure it is properly connected.
I plan to test the setup on another computer later today to rule out any system-specific issues. However, this behavior doesn’t seem normal for a charging process, and I would appreciate your assistance in resolving this.
Thank you in advance!