Chroma Connect not detecting any game | Razer Insider
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i have performed a clean install of synapse 3 and Chroma connect but it can't detect any of my games (Genshin Impact and Tomb Raider) any help would be much appreciated.



System config: Windows 11

Connected devices:

Blackwidow v3

kraken v3 x

goliathus

deathadder elite
is your Chroma Visualizer Off ?
-Mr.Nobody-
is your Chroma Visualizer Off ?


it is off.

the issue is that synapse is unable to detect the games.

when i enable visualizer it works fine
No_Bo_dy
it is off.

the issue is that synapse is unable to detect the games.

When I enable visualizer it works fine


Sorry, I was just double checking. It happened to me once, that my visualizer is on and then runs the Chrome Connect games. It kind of crashed, only one of them that is work for some reason either the visualizer or the connect.

What I would try is to clean re-install first to confirm that it is a Synapse issue or some 3rd party app that cant run together with your pc. For example, if you run multiple SDK on your PC, it might anotheer issue that can happenw



How to clean Re-Install Synapse 3



If you happen to clean re install and still have the same issue that mean theres some other apps that run SDK on your PC that have taken priority over Chroma SDK.
-Mr.Nobody-
Sorry, I was just double checking. It happened to me once, that my visualizer is on and then runs the Chrome Connect games. It kind of crashed, only one of them that is work for some reason either the visualizer or the connect.

What I would try is to clean re-install first to confirm that it is a Synapse issue or some 3rd party app that cant run together with your pc. For example, if you run multiple SDK on your PC, it might anotheer issue that can happenw



How to clean Re-Install Synapse 3



If you happen to clean re install and still have the same issue that mean theres some other apps that run SDK on your PC that have taken priority over Chroma SDK.


Yes i performed a clean install twice today, the thing is there is no game listed in choma connect only chrona visiualizer (see bellow screen)



I have tested and try few troubleshooting myself, and it is a fix that Synapse is not detecting the GAME itself for some reason. As @No_Bo_dy said, he tried Tomb Raiders as well with the same result. Who knows,there might be more games that are not detected by Synapse after the last update



If you wonder what troubleshoot I have tried, here are the list



  • Clean ReInstallation Razer Synapse

  • Updating Latest Version Windows 11 (my case) and Razer Synapse

  • Forcing Razer SDK to run as High Priority

  • using safe mode

  • Reinstall the game

  • And last thing is to reinstall the windows

No_Bo_dy
Yes i performed a clean install twice today, the thing is there is no game listed in choma connect only chrona visiualizer (see bellow screen)









Try to repair the Synapse application by following the steps here. If you're experiencing the same issue, let me know by sending me a PM so I can forward your concern to the Software Team.



*Thread closed to curb conversation to PM.
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