Chroma Stops Working after playing a game... | Razer Insider

Chroma Stops Working after playing a game...

  • 30 June 2019
  • 5 replies
  • 15 views
B
Hi

Got the Razer Huntsman Elite this is what happens.

Install Synapse 3
Everything there works flawlessly. Try a game; any game that supports Chroma, e.g Overwatch or Apex etc.
And it all works fine there.. for the first time.

I quit the game... and after a while i'll launch the game again, or another game... now
Chroma does not apply.

Only solution I have to do is to - Re install / Repair Synapse 3.
Then it works Out of the box again, but just once.

Anyone else had anything similar?

// Beardpwn
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5 Replies

B
No worries Panda, it's done.
R
Userlevel 6
Thanks for the reply. Can you send over the serial number of your Huntsman Elite to me through PM? Let's continue there.
B
Hi
This has been like this from the start, I have synced HUE + Nano leaf, and even tried clean up, and running without Leaf or Hue, but avast, the same result.

Cheers

Lucas
R
Userlevel 6
Hi there! Was this working before? If so, when did the issue start? Let me know.
B
Too add what Windows Log viewer says it says :
The Razer Chroma SDK Service service terminated unexpectedly. It has done this 3 time(s).

Debugging:
Faulting application name: RzSDKService.exe, version: 2.4.4.18, time stamp: 0x5d0737f2
Faulting module name: 15320301-00FF-FFFF-0017-88FFFE25871F.mod, version: 1.1.5.18, time stamp: 0x5d0737f8
Exception code: 0xc0000005
Fault offset: 0x0000e796
Faulting process id: 0x3c2c
Faulting application start time: 0x01d52f56d393c208
Faulting application path: C:\\Program Files (x86)\\Razer Chroma SDK\\bin\\RzSDKService.exe
Faulting module path: C:\\Program Files (x86)\\Razer Chroma SDK\\bin\\15320301-00FF-FFFF-0017-88FFFE25871F.mod
Report Id: 6fb7fab1-fe11-467d-9741-16045e782124
Faulting package full name:
Faulting package-relative application ID:

Seems like its trying to write to a NIL pointer, or access memory space it does not have access too.


Fault bucket 1310388111869704368, type 5
Event Name: BEX
Response: Not available
Cab Id: 0

Problem signature:
P1: RzSDKService.exe
P2: 2.4.4.18
P3: 5d0737f2
P4: 15320301-00FF-FFFF-0017-88FFFE25871F.mod
P5: 1.1.5.18
P6: 5d0737f8
P7: 0000e796
P8: c0000005
P9: 00000008
P10:

Attached files:
\\\\?\\C:\\ProgramData\\Microsoft\\Windows\\WER\\Temp\\WER740.tmp.dmp
\\\\?\\C:\\ProgramData\\Microsoft\\Windows\\WER\\Temp\\WER79F.tmp.WERInternalMetadata.xml
\\\\?\\C:\\ProgramData\\Microsoft\\Windows\\WER\\Temp\\WER7A0.tmp.xml
\\\\?\\C:\\ProgramData\\Microsoft\\Windows\\WER\\Temp\\WER79E.tmp.csv
\\\\?\\C:\\ProgramData\\Microsoft\\Windows\\WER\\Temp\\WER7AE.tmp.txt

These files may be available here:
\\\\?\\C:\\ProgramData\\Microsoft\\Windows\\WER\\ReportArchive\\AppCrash_RzSDKService.exe_dc9fbc63c6a118e21d7843c569984d66b6a204f_a774faca_40000c12

Analysis symbol:
Rechecking for solution: 0
Report Id: 6fb7fab1-fe11-467d-9741-16045e782124
Report Status: 268435456
Hashed bucket: a3d93f8026223236a22f6f0b85e378b0
Cab Guid: 0
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