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Hello! Chroma studio is not detecting any of my 4 razer products the Razer huntsman Quartz keyboard, Razer Basilik Quartz mouse, Razer Base station Quartz and Razer blackshark v2 X Quartz
and giving me this message ,

This is very weird as chroma visulizer works but studio doesnt.  I have tested on another device and only the mouse has been able to be detected by razer synapse.  Any help on how to fix this issue would be much appreciated. 

I have done a clean insrall of synapse and my drivers but the issue is still there

still no fix for this 😞 …. any way to push this to the top of the thread??

are you on windows 11 or 10 

 

since windows released dynamic lighting it messed up mine too but when i turned off the windows settings it worked fine 

 

also try doing a repair on the synapse software 

 

are you on windows 11 or 10 

 

since windows released dynamic lighting it messed up mine too but when i turned off the windows settings it worked fine 

 

also try doing a repair on the synapse software 

 

im on windows 10 

I've had the identical prob with my Basilisk X hyper- something.  Chroma,studio, and visualizer are missing it too.

I'll try the turning off dynamic lighting in windows see what that brings out. I purchased this mouse yesterday and it's whacked today.

 

Did you find a solution?

I’m having the same problem with my basilisk x hyperspeed

I am having the same problem

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