Chroma Visualizer no longer lights up 100% of the Huntsman Elite keyboard.

Question

So, to preface, it was working perfectly before. But after a gaming session one evening about a week ago, I noticed my wrist rest on my Huntsman Elite was no longer lighting up. Also noticed that the entire lower row of keys (space bar, ctrl, alt, etc) also wasn’t lighting up. So I do the typical USB connection/port change test, and no difference. I of course make sure the wrist rest is connected and the connectors are clean. And nothing. I do a firmware check, full uninstall and reinstall of everything razer, and still no change.I turn off Chroma Visualizer, and everything lights up fine. All effects in studio work with the entire keyboard and wrist rest. So LEDs and connections are working. Chroma Studio also immediately detects when I disconnect and reconnect the wrist rest.I try other chroma apps, such as Wallpaper Engine, and they work fully with the Huntsman Elite’s LEDs. Everything lights up.So after trying google search and various trouble shooting, I’m left with trying here to see if anyone has any similar issues with possible solutions. Or if Razer Support can help. Thanks for reading! EDIT: AFAIK when Chroma Visualizer was working fine, Synapse 4 and Chroma were the same app version as it is now. It was fully up to date at the time though.

Razer.Speedcr0ss · Answer

So, to preface, it was working perfectly before. But after a gaming session one evening about a week ago, I noticed my wrist rest on my Huntsman Elite was no longer lighting up. Also noticed that the entire lower row of keys (space bar, ctrl, alt, etc) also wasn’t lighting up.So I do the typical USB connection/port change test, and no difference. I of course make sure the wrist rest is connected and the connectors are clean. And nothing. I do a firmware check, full uninstall and reinstall of everything razer, and still no change.I turn off Chroma Visualizer, and everything lights up fine. All effects in studio work with the entire keyboard and wrist rest. So LEDs and connections are working. Chroma Studio also immediately detects when I disconnect and reconnect the wrist rest.I try other chroma apps, such as Wallpaper Engine, and they work fully with the Huntsman Elite’s LEDs. Everything lights up.So after trying google search and various trouble shooting, I’m left with trying here to see if anyone has any similar issues with possible solutions. Or if Razer Support can help.Thanks for reading!EDIT: AFAIK when Chroma Visualizer was working fine, Synapse 4 and Chroma were the same app version as it is now. It was fully up to date at the time though.Does the issue happen while logging on as a guest Synapse user? Try removing all Razer-related files from your PC by installing the Razer Driver Clean-up tool, restarting your PC, then reinstalling Razer Synapse, including its modules and available updates. Let me know how it went. Feel free to send me a PM should you need additional assistance.*Thread is now locked.

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