Clearance delay for over a week

Order placed from Razer.com and was shipped over 8 business days ago but status shows clearance delay for over a week now. Contacted Razer customer support chat twice during this time with no resolution - support staff said it’s being process but I’ve seen no movement after more than a week. On the forums it seems this is a common issue but haven’t seen any good solutions either. Anyone had any success dealing with this? I’ve submitted a ticket with Razer support as well. From Razer’s own tracking link (as of 8/3): “Clearance delay - Import A statement is required from the consignee unless the consignee authorizes the shipper to complete and include the toxic substance statement on their behalf. anchorage, AK” From FedEx tracking (as of 8/3): “A statement is required from the consignee unless the consignee authorizes the shipper to complete and include the toxic substance statement on their behalf. Recommended action: If the consignee has authorized the shipper to complete on their behalf; include a copy of the written authorization with the shipping documentation. If the shipper is not authorized to complete; consignee must provide the statement.”