This is my first time using a Razer product and my first Razer ID account. When I try to activate the 7.1 Surround Sound, I receive a message stating that the activation has already been used, even though I have never activated it before.
This leads me to believe that the activation code may have been used before I purchased the headset.
I kindly ask for your help in resetting the activation or providing a new 7.1 Surround Sound activation code for my headset.
Details:
Headset Model: Razer BlackShark V2 X
Please let me know if you need any additional information or documents from my side.
Thank you for your time and support.
