Pcomprei um Black Shark v2 X e está dizendo que o código já foi usado alguém me ajuda

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This translates as:

I bought a black shark v2 x and it says that the code has already been used
 

Hi LEOOZIM7,

I replied to your PM. Please send me your device serial number and proof of purchase so I can verify its information. Save the shareable files via any online drive listed here. Also, let's continue our conversation in English to avoid misunderstanding.
 

*Thread locked to curb conversation to PM.