Razer has seriously gone downhill. I have been a loyal customer since 2011 and have had keyboards, mice, headsets, and capture cards since. In July, my old Razer Kraken V3 X cracked on the headband. It was just outside warranty, so I didn’t worry about it.
In July, I purchased a new Razer Kraken V3 X, and in less than four months the headband cracked in the exact same location as my old one.
I contacted support and was told I would have to send this one back and wait 2-3 weeks for a replacement. This is something I can’t do since I work from home and use this headset to take calls.
They won’t offer any help in this department. I am so upset that this happened, and am disgusted as a result since this issue is all over the forum so it isn’t like I am the first person to have this issue.
Due to this I will not be continuing to endorse or purchase razer products. This lack of care and lack of responsibility for a faulty product has caused me to completely lose faith in this company.
