As the title really. This is a brief summary of the issue.
Ive an onoing support incident for my Iskur V2 chair which is still under warranty, they sent replacement parts out around Nov 20th but didnt pay the import duty / or taxes for the items. I was told by support not to pay them myself and the shipping team would resolve the problem.
They of couse didnt, the box now looks to have been returned back to Razer.
I was sent ‘new’ tracking information for the new boxes, but its the same tracking as the first shipment. And support are just going in circles.
They take over 24 hours to reply to any questions making the whole process beyond irritating. Ive a desk chair Ive been unable to use for nearly a month now and its coming up to christmas which ofcouse will make any international deliverys take even longer.
