Description:
At first, I thought the issue was caused by something else.
After careful testing, I discovered that the problem occurs when the mouse enters sleep mode after 1 minute.
When I move the mouse to wake it up, the mouse becomes unresponsive and freezes. However, the keyboard still works normally.
To fix this, I have to turn the mouse off and then on again, after which it functions normally.
I tried setting the mouse sleep timer to the maximum (30 minutes). After 30 minutes of inactivity, the system and mouse still work fine.
However, whenever the mouse goes to sleep and I move it to wake it up, the issue reoccurs: the mouse becomes unresponsive and freezes.
I tested this with two different Razer Viper V3 Pro mice, both running the latest firmware, and the issue persists on both.
System Information:
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Operating System: Microsoft Windows 11 Pro
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OS Version: 10.0.26100 N/A Build 26100
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Mouse Models Tested: Razer Viper V3 Pro (2 units)
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Firmware: Latest firmware installed on both mice
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USB Ports Tested: Yes (including USB 2.0 and USB 3.0)
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Razer Synapse Installed: Razer Synapse 4
Other Notes:
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Only the mouse freezes; the keyboard continues to function.
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The issue occurs intermittently when waking the mouse from sleep mode.
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The issue happens regardless of which Viper V3 Pro is used.
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