Connecting Razer Hammerhead HyperSpeed for Xbox to PC | Razer Insider
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Just bought the Razer Hammerhead HyperSpeed for Xbox to connect to my Windows 10 PC for gaming and work since I prefer earbuds to headsets.

Not sure if I am reading the manual correctly so I set the earbuds to hyperspeed mode and the dongle to USB mode, plugged in the dongle to my PC's usb c port (which is tested working with other stuff) but nothing.

Thought I got a faulty dongle as bluetooth works fine on my android phone and on the andriod app there is no prompt to update firmware. So I thought to try xbox mode on the dongle and then it works.

I see on my device manager under audio:

  1. Headphones (Xbox Controller)

  2. Headset Microphone (Xbox Controller)

And so far audio output works and mic works as well (using mictest website and MS Teams).
Decided to get an exchange at the Razer store and tested the new set on their Razer Blade display set. All good on USB mode for the dongle.
Back home on my Win 10 PC not working although XBox mode on the dongle can connect.

Anyone else with the Xbox edition got it working in the USB mode as I am running out of ideas.

Thanks!

Yes. it is true. I have same trouble too. Working only with Xbox Mode.

I also have this issue; the dongle is only detected when put in XBOX Mode. I even checked it against multiple PCs while Device Manager is open just to see if the device is even being detected in-general when set to USB Mode and it’s not being seen. I think that they may have had a bad batch of dongles go out where the USB Mode switch function is not fully soldiered/broken. Going to get RAZER to RMA my unit, will post an update after I start the process.

Hi any update? I have the same issue, thanks!

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