Constant issues with THX spatial audio. | Razer Insider
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Constant issues with THX spatial audio.

  • January 15, 2023
  • 4 replies
  • 306 views
M
My Nari Ultimate seems to drop audio quality frequently. It will go from THX Spatial Audio sounds to non-surround sound without a visual cue. This happens even when i switch games or windows. I've tried deleting all extra profiles in case it was profile-by-window/program but had no luck. Sometimes when the headset cuts out the THX Spatial Audio either has A) no programs listed beneath it or B) all programs are grayed out (see screenshot). Usually the best fix for this is to simply switch THX off & then on, however I have had to restart PC a few times to get it fixed. This has been a constantly recurring issue and I would love to get it to just stay in THX and not swap audio quality between programs/screens.
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4 Replies

M
Still having this issue after multiple computer, headset, and application restarts.
T
  • TheCrowS
  • 2 replies
  • January 28, 2023
I have the same problem, I would really like it to work the same in the separate THX software, for example discord stereo and a Spacial game, it continues to output stereo in discord and Spacial game regardless of which window is focused at the moment.
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  • desertleaf
  • Insider Mini
  • 2 replies
  • April 10, 2025

its 2025 and im having the same issue.

I have notice the issue is internet dependent. Once the THX software cannot connect to the internet, the interface refuses to detect audio applications.

I never found a way to fix it and make it work once THX fails. Uninstalling, restart, and installing is the only way to get it to work again. Of course, restarting breaks the program because there is no internet when a computer restarts.

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  • desertleaf
  • Insider Mini
  • 2 replies
  • April 10, 2025

I found a fix in case anyone is having this issue.

I discovered the problem by identifying the running services when the program works and comparing to when it fails.

The service, RZTHXHelper.exe,  fails to start for no reason causing the THX interface to fail in detecting audio applications.

Once you execute RZTHXHelper.exe  found in  C:/Windows/System32 the THX program works as intended.

Im sure someone smarter than me can create a service to automate this process but if not, create a shortcut to your desktop of the RZTHXHelper.exe, and run it every time the THX program fails.

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