Hi all,
how can i get in touch with customer support regarding my defective cooling pad? It is within warranty but i cannot find a contact. Automatic Chat does not accept my description of the product/problem.
Tbh absolutely horrific experience regarding support up until now.
I am located in munich, germany.
Thanks in advance
+1
Chat on https://mysupport.razer.com/app/warranty-support should at least redirect you to available agent.
Hey there,
Thank you for sharing your concern here. You can submit a support ticket here: https://mysupport.razer.com/app/warranty-support. Once there, navigate to "Contact Razer Support," then select "PC Products," followed by "Peripherals," and finally enter your device's serial number.
Alternatively, I can create a ticket for you and forward it to the relevant team for further assistance. Please let me know via PM so I can kickstart your case. Thank you!
*Thread locked to curb conversation to PM.
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