Contacting a HUMAN | Razer Insider
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Contacting a HUMAN

  • December 14, 2022
  • 2 replies
  • 35 views
I
I returned a keyboard for repair/replacement under warranty and have an RMA number. Razer received the item on 4 December and I was informed it would take up to 3 business days for a further response. It is now 14 December (10 calendar days later which I believe includes 3 business days) and I have heard NOTHING back since. When I use the automated system (only system available, apparently) to check my RMA status, it only returns a tracking number for the package TO THEM (which I know has already been received, thus is WORTHLESS). I'm trying to get hold of a HUMAN to find out the status of the repair, but have no way of getting past the automated system. Any ideas???
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    2 Replies

    FiszPL
    Vanguard
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    • FiszPL
    • VANGUARD
    • December 15, 2022
    @Razer.Speedcr0ss
    Razer.Speedcr0ss
    IDONOTWANTARAZERID
    I returned a keyboard for repair/replacement under warranty and have an RMA number. Razer received the item on 4 December and I was informed it would take up to 3 business days for a further response. It is now 14 December (10 calendar days later which I believe includes 3 business days) and I have heard NOTHING back since. When I use the automated system (only system available, apparently) to check my RMA status, it only returns a tracking number for the package TO THEM (which I know has already been received, thus is WORTHLESS). I'm trying to get hold of a HUMAN to find out the status of the repair, but have no way of getting past the automated system. Any ideas???
    Hey IDONOTWANTARAZERID! Sorry for the inconvenience. I understand how worrying it is to get no updates during a warranty claim. Please send me a PM, including your case number or email address, so I can review your contact history. I’ll be locking this thread now to divert our conversation privately. I appreciate your cooperation. Thanks for the mention @FiszPL!
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