Contacting Support - Why is it impossible?

Maybe someone can be of more help than Razer Support. I am unable to reach Razer for support on my Razer phone. They claim I am out of warranty so am not allowed to create a support ticket, there have been no chat agents available for the last several weeks (how? is Razer screening my support requests or are there actually no support staff?), the phone line does not accept phone support and tells you to go through the website. How does one go about getting support for their Razer Phones?