Try this:

clean re install Synapse 3?





If reinstalling doesn't help - try clean reinstall:

• Uninstall Synapse 3
  
  
• Download & run this tool to remove any drivers/razer leftovers: https://rzr.to/Tf53xj
  
  
• Restart PC
  
  
• Download & install Synapse 3 (as administrator).
  
  

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fiz os procedimentos e nada, estou preocupado

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Craniux
Recebi o controle, conctei o mesmo na série xbox e funcionou normal, em seguida baixei o app da razer em meu videogame, pediu uma atualização e quando completou o mesmo parou de funcionar, ja troquei as portas, cabos usb - c, conectei no computado e nada de vida do mesmo, oque deve fazer

Let's continue our conversation in English so I can assist you accordingly. I understand you're having issues with your new Razer controller. Did you already try to update its firmware or plug it directly into the motherboard? If you're still experiencing the same issue, PM me the serial number so I can validate its model specifications and look for other workarounds to help you resolve the connectivity problem of your device.



*Thread locked to curb conversation to PM.

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