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Question

Controller not turning on

  • September 5, 2024
  • 1 reply
  • 218 views

I've owned a razr  for about 4 months,and it has worked well for me.However,I wasn't using it for a few days but still left it plugged in to charge.

The problem is that the controller no longer powers on.There is no light when I hold the ps button,nothing.I know it's not the charger because I used the cord to charge my phone.No matter shat I try,I can't get the controller to turn onnor show a sign of life.

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1 Reply

Razer.Aero
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  • Razer Support
  • 3120 replies
  • September 5, 2024

Hi Jayson556Super,

Allow me to ask a few questions to better understand the issue and assist you accordingly. When did the problem first occur? Have you noticed any unusual behavior before the controller stopped working? Is there any indication of charging (like a light) when you plug it in? Have you attempted any troubleshooting steps already? Please PM me your controller’s serial number and proof of purchase for warranty validation. I hope to hear from you soon. 

​​​​​​​*Thread locked to curb conversation to PM.


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