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Cortex Complete Uninstall

  • December 14, 2020
  • 3 replies
  • 114 views
C
A few days ago I went to launch a game using Cortex. I got an error message telling me to specify how to launch the game. I closed Cortex and then tried again. I once more got the error. So I shutdown and restart my laptop. I tried to launch the game again and for some reason Cortex launched Steam. At this point I uninstall Synapse and Cortex and search my laptop for anything labeled Razer. After deleting every folder, registry entry, etc. I restarted my laptop and then reinstalled Cortex and Synapse. Upon launching a game from Cortex it still opens Steam. I've repeated this cycle several times now. Has anyone ever had such an issue? Also, where are the configuration files for Cortex located? Something is definitely being left behind and I want to know what it is.
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    3 Replies

    A
    • Anonymous
    • 0 replies
    • December 15, 2020
    Hey there, Thank you for posting Cortex's issue on our support board. My name is Michelle from the Razer Cortex technical support team. I will be happy to assist you to resolve this issue. We sincerely apologize for the issue you encountered. Based on my understanding of your issue, you wanted to launch a game from Cortex, but when you did this, you were driven to open steam, am I right? Before we go further could you provide us with a few more information for us to isolate the concern?
    • Could you please send us the screenshot showing the error?
    • Could you please let us know which game did you play when this error was occurring? Is this a steam game?
    • Could you PM us the Cortex logs? I will PM you a guide on how to collect and upload your Cortex logs if you need my assistance.
    I will be looking forward to your reply soon. Stay safe and have a great day! Your Technical Buddy, Michelle Chang Razer Cortex Support Team
    C
    • cjjacobs
    • Author
    • 9 replies
    • December 15, 2020
    Michelle-RazerCortex
    Hey there, Thank you for posting Cortex's issue on our support board. My name is Michelle from the Razer Cortex technical support team. I will be happy to assist you to resolve this issue. We sincerely apologize for the issue you encountered. Based on my understanding of your issue, you wanted to launch a game from Cortex, but when you did this, you were driven to open steam, am I right? Before we go further could you provide us with a few more information for us to isolate the concern?
    • Could you please send us the screenshot showing the error?
    • Could you please let us know which game did you play when this error was occurring? Is this a steam game?
    • Could you PM us the Cortex logs? I will PM you a guide on how to collect and upload your Cortex logs if you need my assistance.
    I will be looking forward to your reply soon. Stay safe and have a great day! Your Technical Buddy, Michelle Chang Razer Cortex Support Team
    I've decided to just give up on this issue and go back to launching games using GeForce Experience. That has always worked flawlessly. The thread can be deleted.
    A
    • Anonymous
    • 0 replies
    • December 15, 2020
    cjjacobs
    I've decided to just give up on this issue and go back to launching games using GeForce Experience. That has always worked flawlessly. The thread can be deleted.
    We are sorry again for the issue you encountered. Here we would like to let you know that we are always here to provide support to you if you need Cortex to boost your games. Michelle
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