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Cortex issues

  • November 20, 2020
  • 1 reply
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recently ive been having issues with logging into razer cortex, by often i mean it simply just wont let me into the app and get the prompt saying im logging in yet it doesnt do so, i even tried resetting my computer to no avail
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    • Anonymous
    • November 23, 2020
    Hey there, Great day! Thank you for posting your issue here. My name is Michelle from Razer Cortex technical support team. I'll be very happy to assist you with your issue. As a Razer user myself, I understand how frustrating this situation is for you. But not to worry, I'll be here assisting you to resolve this issue. Before we begin could you collect Cortex logs and send the logs to us, as it would be helpful in providing the correct and relevant assistance for your concern? I will PM you a simple guide on how to collect and upload Cortex logs if you need my assistance. I'll be looking forward to your reply soon. Take care and have a great day! Your Technical Buddy, Michelle Chang Razer Cortex PC
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