Cortex not tracking my play time | Razer Insider
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Cortex not tracking my play time

  • November 20, 2020
  • 1 reply
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I'm playing Garry's Mod, a supported game according to Cortex, and i have put around 7 hours into it (I have 2,672.8 hours in GMod right now) since i got Cortex and it hasn't been tracking them. I leave Cortex open, nothing. I open GMod through Cortex, nothing. I've uninstalled and reinstalled Cortex but nothing has happened. Im running Windows 10 Home newest version. Images:(Cortex) (Steam)
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    • Anonymous
    • 0 replies
    • November 20, 2020
    Hi KrakkaJakk711, We are sorry for the issue you encountered. I'm Michelle from Razer Cortex technical support team. I will be your Razer Cortex technical buddy for today. As a gamer myself, I understand how frustrating for you to face this kind of issue. I will try my best to help you out with this issue. Before we go further, could you provide us with the Cortex logs for us to investigate this issue, as it would be helpful in providing the correct and relevant assistance for your concern? I will PM you a guide on how to collect and upload your Cortex logs if you need my assistance. I will be looking forward to your reply soon. Stay safe and have a great day! Your Technical Buddy, Michelle Chang Razer Cortex PC Team
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