Cortex Power Plan Settings - Unable to make changes | Razer Insider
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Hi All



I notice that the if we enable Cortex Game Booster with "Enable Game Power solutions", the PC's power plan will be automatic switch to "Razer Cortex Power Plan", there is no problem with that



However, it seems this plan has a fix settings every time we turn it on through Cortex, any changes made in Windows power plan settings will be readjusted to the default.



The problem is, I'm using a Barracuda Pro wireless headset, if the "USB selective suspend settings" is enabled with the power plan, the headset will be disconnected after about 40 mins use, and the USB in the device manager will show an error as "USB device descriptor request failed", I had to restart the PC every single time to fix the problem.



So is there any way we can change the Cortex power plan Configurations, specifically the "USB selective suspend settings", every time I change the setting to disable and restart the Game booster, this part goes back to enable again.



P.S I tried to look it up in all ini configuration files for Cortex, it doesn't seem to exist, so i believe the powerplan configuration is in a dll. file, does anyone know which one is it?



Thanks for the support
_.End
Hi All



I notice that the if we enable Cortex Game Booster with "Enable Game Power solutions", the PC's power plan will be automatic switch to "Razer Cortex Power Plan", there is no problem with that



However, it seems this plan has a fix settings every time we turn it on through Cortex, any changes made in Windows power plan settings will be readjusted to the default.



The problem is, I'm using a Barracuda Pro wireless headset, if the "USB selective suspend settings" is enabled with the power plan, the headset will be disconnected after about 40 mins use, and the USB in the device manager will show an error as "USB device descriptor request failed", I had to restart the PC every single time to fix the problem.



So is there any way we can change the Cortex power plan Configurations, specifically the "USB selective suspend settings", every time I change the setting to disable and restart the Game booster, this part goes back to enable again.



P.S I tried to look it up in all ini configuration files for Cortex, it doesn't seem to exist, so i believe the powerplan configuration is in a dll. file, does anyone know which one is it?



Thanks for the support




Hey _.End, let me get my peer from the Razer Cortex Team's attention.





HI @Michelle-RazerCortex! Can you take a look at this post? I appreciate your assistance.
Hey there!



Thank you very much for sharing your issue with us here. My name is Michelle from the Razer Cortex technical support team. I am happy to be of your assistance.



We sincerely apologize for the inconvenience this issue has caused you. To resolve it, please deselect the feature "Enable game power solutions" in Razer Cortex > GAME BOOSTER > BOOST > Specials.



Please feel free to let me know if this issue persists.



We truly appreciate your patience. Please do not hesitate to PM me if you have any suggestions, comments, or bugs you encounter when you use Razer Cortex PC.



@Razer.Speedcr0ss Thank you for bringing this issue to me. Hope you have a wonderful day!



Michelle

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