couldn't activate my product 7.1 surround sound | Razer Insider
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Question

couldn't activate my product 7.1 surround sound

  • January 24, 2025
  • 1 reply
  • 16 views
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I live in Russia and bought Razer headphones on our marketplace. When you try to activate the headphones (surround sound), a notification pops up that the headphones have already been activated.

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1 Reply

Razer.Aero
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  • Razer.AeroRazer Support
  • Razer Support
  • January 25, 2025

Hi easyVividYellowinfo681,

Please try to reached out to the store where your purchase the device to request a refund or replacement. Please note that purchasing products from non-authorized dealers can often result in the use of counterfeit, re-boxed, defective, or gray market goods. You can visit this link: https://www.razer.com/store-finder to check the nearest stores where you can buy genuine Razer Products. Thanks!

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