When I use the product the audio is crackling and it sometimes just cuts out any solutions?
Question
crackiling audio with my Razer hammerhead hyperspeed
This topic has been closed for replies.
- Razer Support
Hi thinkSonicSilverfun821,
I’m sorry to hear that you’re experiencing crackling audio with your Razer Hammerhead Hyperspeed earbuds. Here are some steps you can try to resolve the issue:
- Clean the attached silicone tips with a soft cloth lightly saturated with warm water.
- Verify earbuds are fully charged and turned on. Check your product user guide for best practices.
- Update your device to the latest firmware via the Razer Audio app for iOS or Android.
- Remove and re-pair the Bluetooth headset to your phone.
- Test your headset with a different phone.
If the problem continues after trying these steps, please PM with your device serial number and proof of purchase so I can check for replacement options. Thanks!
*Thread locked to curb the conversation to PMs.
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