Hey there!

Thank you for sharing your issue with us here. My name is Michelle, and I’m part of the Razer Cortex technical support team. I am happy to help you out. 

Razer Cortex does not have any overlocking features. One feature that may have small effect on the temperature is BOOST. You can go to GAME BOOSTER > BOOST > Specials to deselect “Disable CPU Sleep Mode” and “Enable game power solution”. 

If the temperature still remains high after you deselect the above two items, it means this issue was not caused by Razer Cortex. 

Here is a screenshot for reference. 

We look forward to your reply. Thank you!

Michelle

Thank you for the reply, Michelle,

I did as mentioned, and also dropped the specs on the game down to around 45%. The cores still peak at about 104, but the average run temps are between 75-85, which I think are manageable. It’s not as pretty, but it runs.

It does seem like overheating under load is an issue for the laptop, which is surprising given that it is made for gaming performance, but not surprising as it is a laptop. It seems that the hardware is more capable than laptop cooling can manage. I’ve ordered an IETS GT500 Notebook Cooler, which I hope will keep things manageable. 

Do you have any other suggestions regarding managing cooling issues for Razer laptops? 

Thank you,  Ryan

Hi Ryan,

Thank you for your response.

As a software technical support representative, I understand that the issue you're facing involves both software and hardware components. In such cases, it can be beneficial to seek additional professional suggestions available on the internet.

You'll likely find a wealth of valuable information and assistance from various sources online. Exploring these resources can provide you with a wider range of solutions and insights that may help you resolve your concern more effectively.

Please feel free to let us know if you need further assistance. 

Michelle

Hi Michelle,

Thank you for your response.

As the owner of a Razer laptop, which is a premium product carefully engineered by an in-house team for the purpose of performance gaming, I expect customer support to help me resolve technical issue which arise during the normal use of the product. Overheating during gaming is a serious issue which can permanently damage the unit. I need to better understand what are the technical thresholds of the product, what I might be able to do when those thresholds are breached, and how to determine if I have faulty hardware which might lead to critical failure. If I do have a faulty unit, how do I get this repaired under warranty in my location? My rig is still peaking over 100 degrees in my CPU cores during regular gameplay.

As a purchaser of your premium product, I also expect premium support. The suggested of solution of ‘browsing the internet for solutions’ is beneath the standard of care that I expect from Razer.

Ryan

Hi Ryan,

We sincerely apologize for not providing a satisfied support. To quickly get assistance, please submit your ticket here https://mysupport.razer.com/app/warranty-support. Our professional support will be in touch soon. Please always feel free to send me a pm if you have issues when using Razer Cortex. 

We truly appreciate your feedback and patience. 

Michelle

Having the same issue, talked to one of the Razer Support representative and she said "oh, that's fine". No, it's not fine overnight for my laptop to overheat like this with no changes (one representative was really nice and continued to troubleshoot while another said it ok like this contact us if this happens) yo, it's happening right now.... :/