Critical Bluetooth Failure in Razer Pro Click & Related Models — Permanent Pairing Corruption With No User Fix (Consumer Warning) - Atheris, Basilisk X, Pro Click Mini, Orochi V2 | Razer Insider
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Critical Bluetooth Failure in Razer Pro Click & Related Models — Permanent Pairing Corruption With No User Fix (Consumer Warning) - Atheris, Basilisk X, Pro Click Mini, Orochi V2

  • February 20, 2026
  • 6 replies
  • 111 views
S

I’m creating this thread because the same Bluetooth failure is appearing across multiple Razer products, and after deep technical investigation, it’s clear this is not a user error, not a battery issue, and not fixable by any troubleshooting steps Razer currently provides.

This is a design‑level flaw in Razer’s Bluetooth implementation — one that permanently disables Bluetooth functionality and leaves customers with no recourse except replacement.
I’m laying out the full findings here so other affected users finally have a definitive explanation.

IF YOU ARE AFFECTED BY THIS ISSUE, PLEASE LIKE THIS POST, LIST YOUR PRODUCT AND FIRMWARE VERSION AND ANY IMPACT THIS HAS HAD ON YOU (FORCED REPLACEMENT, MOVED TO ANOTHER BRAND ETC.)

ISSUE PRESENTED
The Razer Pro Click (and several other Razer Bluetooth mice) can enter a state where Bluetooth pairing becomes permanently impossible. The symptoms are consistent across all reported cases:
Symptoms
•     Mouse refuses to enter normal Bluetooth pairing mode
•     Holding the pairing button produces only a fast‑blink reconnect loop, not discoverable mode
•     After ~60 seconds, a different rapid flash appears, but no device ever shows up in Bluetooth scans
•     Switching profiles or power cycling does nothing
•     Firmware updates do nothing
•     Synapse “factory reset” does nothing
•     Mouse works normally in wired and 2.4 GHz modes
•     Battery is healthy and holds charge for weeks
This is not an isolated incident. This is a pattern.

TROUBLESHOOTING ATTEMPTED (Exhaustive)
Every known or recommended step has been attempted:
•     Removing all paired devices from host systems
•     Attempting pairing on multiple laptops and phones
•     Resetting via Synapse
•     Updating to the latest firmware (v1.02.00_r1 — the only firmware Razer has ever released for this model)
•     Cycling Bluetooth profiles
•     Long‑press pairing attempts
•     Power cycling
•     Extended discharge
•     All official Razer troubleshooting steps
None of these restore Bluetooth functionality.

LIKELY CAUSE (Definitive Technical Diagnosis)
Corrupted Internal Bluetooth Pairing Table (NVRAM) — A Known, Recurrent Failure in Razer’s Bluetooth Stack
The Pro Click uses a dedicated Bluetooth SoC with its own internal non‑volatile memory. This chip stores:
•     Pairing keys
•     Host profiles
•     Last‑connected device
•     Connection state machine
When this internal memory becomes corrupted — often triggered when a host deletes the pairing while the mouse is offline — the Bluetooth controller becomes stuck in a permanent reconnect loop and refuses to enter discoverable mode.
This exact failure mode has been widely reported in other Razer Bluetooth products (Atheris, Basilisk X, Pro Click Mini, Orochi V2). The Pro Click is exhibiting the same flaw.

RATIONALE FOR THIS CAUSE (Why This Is a Product Flaw, Not User Error)
1. Firmware updates do not touch the Bluetooth controller
The updater flashes only the main MCU.
The Bluetooth SoC’s NVRAM — where the corruption lives — is untouched.
2. Synapse resets do not reset Bluetooth memory
Synapse resets DPI, button mappings, and onboard profiles.
It does not reset Bluetooth pairing data.
3. Razer disabled Bluetooth DFU mode
The Pro Click’s only firmware release explicitly disables BT‑side DFU.
Users cannot reflash or reset the Bluetooth controller.
4. The Bluetooth controller’s NVRAM is internal and not user‑accessible
There is:
•     No external EEPROM
•     No reset pins
•     No exposed pads
•     No CMOS‑style reset
•     No way to short or clear the memory
5. The LED behaviour matches a corrupted pairing table
The fast‑blink pattern is a reconnect loop, not pairing mode.
The fallback flash after 60 seconds indicates the controller is attempting a failsafe but cannot complete it due to corrupted NVRAM.
6. All other subsystems work normally
Wired and 2.4 GHz modes are unaffected.
This isolates the failure to the Bluetooth controller.
Conclusion:
This is a firmware‑level design flaw in Razer’s Bluetooth subsystem.
It cannot be fixed by the user.
It cannot be fixed by firmware updates.
It cannot be fixed by Synapse.
It cannot be fixed by power cycling.
Only Razer can fix this — by providing a tool to reset or reflash the Bluetooth controller’s internal memory.

SYMPTOMS OF THE LIKELY CAUSE (For Other Users to Identify Their Case)
If your mouse shows the following, you are experiencing the same failure:
•     Fast‑blink LED when attempting pairing
•     No discoverable device appears on any host
•     Extended button holds do not enter pairing mode
•     Mouse falls back into reconnect loop immediately
•     Wired and 2.4 GHz modes work perfectly
•     Firmware updates and Synapse resets do nothing
This is permanent Bluetooth failure unless Razer provides a software‑level fix.

CONSUMER‑RIGHTS POSITION
This failure:
•     Occurs without misuse
•     Cannot be repaired by the customer
•     Cannot be reset by any available software
•     Is not documented by Razer
•     Appears across multiple Razer Bluetooth products
•     Leaves the device partially non‑functional
•     Forces customers toward replacement
This is a design defect, not wear‑and‑tear.
Customers deserve:
•     A firmware tool to reset the Bluetooth controller
•     A public acknowledgement of the flaw
•     Replacement or repair options for affected units


Razer: the evidence is clear.
This is not a support script issue.
This is an engineering issue.
It’s time to address it.

 

    6 Replies

    Bay2Bay
    • Bay2Bay
    • Insider Mini
    • February 20, 2026

    As a consumer who has never had an issue with Razer Products my first problem arose when I noticed I couldn’t get my RAZER HYPERXBASILISK to enter BLUETOOTH PAIRING MODE. After hunting down all the avenues in which to remedy this issue it became clear that RAZER doesn’t provide the tools needed to do such a thing (fix the broken BT pairing cycle by resetting the BT controller via software). Seem to have happened to my NEKO HEADSET as well, cant enter pairing mode. Would want RAZER to acknowledge the flaw and provide a fix if possible, if the fix isn’t possible I would then prefer RAZER to state that such a fix would be impossible and remedy the need for us to go hunting for answers by posting a recall or NOTICE OF DEFECTIVE BT MODULE, “Hey, we didn’t know before that the BT chip might get borked by no fault of a consumer but there’s nothing we can do about the situation except for engineering a better mouse that doesn’t include a possible faulty BT chip.”

      Razer.Aero
      Forum|alt.badge.img
      • Razer.AeroRazer Support
      • Razer Support
      • February 20, 2026

      Hi Serenyeti,

      We truly appreciate you bringing this to our attention, and we're sorry for the inconvenience this has caused. Thanks also for sharing the detailed information. To better understand the scope of the issue, have you had a chance to try connecting your Razer device to another PC? Also, have you checked if the Bluetooth drivers on your PC are up-to-date, or tried reinstalling them? If the same problem persist, I can assist you in creating a ticket and forward this concern to our Support Team for investigation. Please PM me with the affected device’s serial number and fill in the following so I can initiate a case on your behalf:

      • MSinfo logs
      • Windows version
      • Windows Event Logs
      • Full Name:
      • Email:
      • Phone number:
      • Country:
      • Product Name: 
      • Product Code/Number: 
      • Product serial number:
      • Place of Purchase: (seller's website or physical store address)
      • Date of purchase:

      I look forward to your message.

       

      S
      • Serenyeti
      • Author
      • Insider Mini
      • February 20, 2026

      Hi Serenyeti,

      “...To better understand the scope of the issue, have you had a chance to try connecting your Razer device to another PC? Also, have you checked if the Bluetooth drivers on your PC are up-to-date, or tried reinstalling them? ...”

       

      Thank you for the response, Support.

      I will PM you, those please note that the systemic nature of this issue, combined with the fact that users are unable to activate pairing mode in the first place points directly to a failure of the mouse, and not devices it is attempting to pair with. 
      Please review the post above in full. Note that it is no longer possible to activate pairing mode, therefore any updates to a host system will be irrelevant; the end point cannot be reached in the first place. 

      Further note that on troubleshooting, I did have an actively paired connection with one of the four test devices I was using while investigating this issue. To determine if the issue was with the pairing slot, I removed this device. That slot then exhibited the same pairing loop behaviour as the others, and now all three slots are bricked. This further points to the conclusion that this is related to the host mouses pairing table. 

      This behaviour is consistent with other reports of this issue.

      I think given the above, this issue is conclusively NOT due to endpoint drivers, OS’s, versions or configuration.

      Note my device, serial number, and proof of purchase are all linked to my profile. 

      Please escalate this immediately. 

      Thanks. 

        CITRINEleetRoseMadder175

        I think the biggest loss I had, was my trust in Razer as a brand. I believed I bought a premium quality product with the Razer Pro Click, I felt my use case was the exact one which the product was designed for: everyday working on 1 PC, gaming on another one. And then I could not use it anymore like this, the warranty period was already over, so I needed to buy another mouse. The Basilisk came up, as that would be the second best candidate for me, but man, I tried out a lot of another brands mouses before now after 3 years I bought one, because how small trust I have with Razer. Saddest thing that the Pro Ciick feels still the best mouse I ever used from an ergononmics perspective, but how could I justify the high price of a Razer Pro Click v2 if I already know that all the promises and premium claims are fake. :( 💔

          S
          • Serenyeti
          • Author
          • Insider Mini
          • February 22, 2026

          I think the biggest loss I had, was my trust in Razer as a brand. I believed I bought a premium quality product with the Razer Pro Click, I felt my use case was the exact one which the product was designed for: everyday working on 1 PC, gaming on another one. And then I could not use it anymore like this, the warranty period was already over, so I needed to buy another mouse. The Basilisk came up, as that would be the second best candidate for me, but man, I tried out a lot of another brands mouses before now after 3 years I bought one, because how small trust I have with Razer. Saddest thing that the Pro Ciick feels still the best mouse I ever used from an ergononmics perspective, but how could I justify the high price of a Razer Pro Click v2 if I already know that all the promises and premium claims are fake. :( 💔

          I brought my Pro Click based on a lot of research, the ergonomic factor but also due to this and the Pro Type being marketed towards professionals. 

          I brought the Pro Type, as I write as a hobby, and write a lot of documentation for work. The Pro Click compliments it perfectly. The advertising was fully geared towards these being a professional suite of products, which requires frequent device switching. 

          Thanks for bringing up your case Citrine.

          CITRINEleetRoseMadder175

          Same here, I have the Pro Type too, again it claimed I can use the mouse with the keyboard with 1 dongle, as you know thats not possible. Okay, now I have the Pro Typen and a Basilisk , and guess what it can still not used with the same dongle for 2,4 connection, because as Razer stated their are two separate product family...as this would some biological problem, not an IT connection feature.

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