Critical issue after updating to Synapse 4 (can't submit ticket) | Razer Insider
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Critical issue after updating to Synapse 4 (can't submit ticket)

  • August 2, 2025
  • 1 reply
  • 100 views
G

Hi everyone,

I know my mouse is out of warranty — I bought it about two years ago — but it’s still in great condition and was working perfectly.

For the past few months, I’ve been using it with my work laptop, where I don’t have Razer Synapse installed. Last week, I switched back to my gaming desktop, which had Synapse 3. Everything was working fine until I got a prompt to upgrade to Synapse 4, saying it was “30% faster.” I updated it… and that was the end of my wireless mouse.

After the update, the mouse stopped working completely. I started looking around and found several people on forums saying that the Synapse update also updated the dongle firmware, which broke the communication between the mouse and the dongle.

I tried to open a support ticket, but the support page just keeps loading forever and doesn’t let me submit anything — so I’m posting here as a last resort.

I really hope Razer can provide some kind of solution. If not, it honestly feels like planned obsolescence — and that’s very disappointing from a brand I used to trust.

Thanks.

This topic has been closed for replies.

1 Reply

Razer.Speedcr0ss

Hi everyone,

I know my mouse is out of warranty — I bought it about two years ago — but it’s still in great condition and was working perfectly.

For the past few months, I’ve been using it with my work laptop, where I don’t have Razer Synapse installed. Last week, I switched back to my gaming desktop, which had Synapse 3. Everything was working fine until I got a prompt to upgrade to Synapse 4, saying it was “30% faster.” I updated it… and that was the end of my wireless mouse.

After the update, the mouse stopped working completely. I started looking around and found several people on forums saying that the Synapse update also updated the dongle firmware, which broke the communication between the mouse and the dongle.

I tried to open a support ticket, but the support page just keeps loading forever and doesn’t let me submit anything — so I’m posting here as a last resort.

I really hope Razer can provide some kind of solution. If not, it honestly feels like planned obsolescence — and that’s very disappointing from a brand I used to trust.

Thanks.

Please remove all your Razer-related files from your PC by downloading the Razer Driver Clean-up tool from this link. Once done, please reinstall the Razer Synapse 4 and see if that helps. Feel free to send me a PC should you need additional assistance.

 

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