hckraft
Inability to stand on designed feets and keep position of itself and cursor while performing main functions (clicking buttons).
Can please someone confirm a defect? Or thats just me wants too much from a $170 mouse?
Cofused, because never seen such mouse defect in my whole life. It is also hardly noticeable for eyes. You need to look very closely. Slightly curved mouse bottom. Enough to make mouse feets loose the contact with the table, and whole mouse start to wiggling under thumbs. Just for a one damn millimeter. But when you work with that whole day long. Well. rage, boiling blood and all that stuff, which decreases productivity to about zero.
Hi there! Thanks for posting your Razer Basilisk's concern here. That's odd. Have you contacted our Support Team via phone, chat, or email? If you haven't, please send me a
PM together with the device's serial number. Let's continue from there.
Razer.SpeedCr0ss
Hi there! Thanks for posting your Razer Basilisk's concern here. That's odd. Have you contacted our Support Team via phone, chat, or email? If you haven't, please send me a PM together with the device's serial number. Let's continue from there.
Sorry it took me so long to update the situation.
TL;DR: Defects confirmed by the local store. Replacement were made. The second one are also defective. Made refund. Still definitely want to buy non-defective Basilisk.
I requested a replacement from a store. That means return shipping before receiving new one. So,
this topic was created before the store received a return package. The store was unsure about defect and recommended to me to contact with the manufacturer by myself. Thats why I specificaly asked just for a simple defect confirmation, which we (me and store) can refer to. For example, simple phrase like: "yep that not how it supposed to be" - were'd enough, like the store said.
But,
after they checked mouse by themselves, they agreed in exact 10 minutes (time between phone calls).
I received the second Basilik. And it also crooked.
The second one has exact same serial number, just the last digit were like +2 higher. Means the second mouse were made in the same time. Most likely on the same instruments. With the same settings. They are crooked in exactly the same way. Maybe 0.1 millimeter deviation.
Two exactly same defected products means, there at least one more crooked Basilisk out there (with +1 serial number). Which was right between my two ones on the assembly line. And
who knows maybe the whole day or week of production are defective. Thats why I updated this post and sent serial numbers in PM. Maybe Razer will do something about that and there will less defective production in the future.
P.S.
Right now Im still with my original 2009 Naga. Was forced to repair it again, instead of replacing to the new one. Im buying a lot of lika-expensive stuff for my rig. But I just loved exact that shape of the original Naga. I needed to choose another hellish-top-in-da-world mouse for myself. So decision to choose the new mouse, and the process of choosing was astonishingly epic. And so the frustration from defects was doomed to have the same epicness.
Basilisk... You were the chosen one! It was said that you would destroy the Old Naga, not join them, bring balance to the PC rig, not leave it in darkness.
Will try to order new one in a few days. I just want to pay for a shmucking top mouse in the world, get greatly engeneered, perfectly assembled product, and just dive back into my work from the real world.
I just got my Basilisk Ultimate today and it's crooked too
hckraft
Sorry it took me so long to update the situation.
TL;DR: Defects confirmed by the local store. Replacement were made. The second one are also defective. Made refund. Still definitely want to buy non-defective Basilisk.
I requested a replacement from a store. That means return shipping before receiving new one. So, this topic was created before the store received a return package. The store was unsure about defect and recommended to me to contact with the manufacturer by myself. Thats why I specificaly asked just for a simple defect confirmation, which we (me and store) can refer to. For example, simple phrase like: "yep that not how it supposed to be" - were'd enough, like the store said.
But, after they checked mouse by themselves, they agreed in exact 10 minutes (time between phone calls).
I received the second Basilik. And it also crooked.
The second one has exact same serial number, just the last digit were like +2 higher. Means the second mouse were made in the same time. Most likely on the same instruments. With the same settings. They are crooked in exactly the same way. Maybe 0.1 millimeter deviation.
Two exactly same defected products means, there at least one more crooked Basilisk out there (with +1 serial number). Which was right between my two ones on the assembly line. And who knows maybe the whole day or week of production are defective. Thats why I updated this post and sent serial numbers in PM. Maybe Razer will do something about that and there will less defective production in the future.
P.S.
Right now Im still with my original 2009 Naga. Was forced to repair it again, instead of replacing to the new one. Im buying a lot of lika-expensive stuff for my rig. But I just loved exact that shape of the original Naga. I needed to choose another hellish-top-in-da-world mouse for myself. So decision to choose the new mouse, and the process of choosing was astonishingly epic. And so the frustration from defects was doomed to have the same epicness.
Basilisk... You were the chosen one! It was said that you would destroy the Old Naga, not join them, bring balance to the PC rig, not leave it in darkness.
Will try to order new one in a few days. I just want to pay for a shmucking top mouse in the world, get greatly engeneered, perfectly assembled product, and just dive back into my work from the real world.
Thanks for keeping this thread updated. I'll forward this to our Support Team and have it investigated. By the way, I've replied to your PM too. I'll wait for your follow-up
Hey
PaleMagentazonesolo763! Where did you buy the device? If it's not from
RazerStore, please contact your reseller immediately so they can arrange a replacement. Feel free to send me a PM should you need additional assistance. I'll be locking this thread now.
