Dear Support,
I am at a lost because an order I recently shipped had the following :”
A statement is required from the consignee unless the consignee authorizes the shipper to complete and include the toxic substance statement on their behalf.
Recommended action: If the consignee has authorized the shipper to complete on their behalf; include a copy of the written authorization with the shipping documentation. If the shipper is not authorized to complete; consignee must provide the statement.”
I am sure you have had this issue before and I have searched around. Bottomline is, I bought the product and I ain’t spend extra minute doing any kinda form/signature. Please contact Fedex/Hongkong or whatever and solve this issue. My order number can be tracked by my id as this was my only order made from your website. It is really disappointing. Solve it please.