Customer hold due to Toxic Chemicals | Razer Insider
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Customer hold due to Toxic Chemicals

  • December 8, 2025
  • 4 replies
  • 27 views

Mogmac

I have a wired Razer Ornata V3 stuck in customs for “Toxic chemicals release form”  Is this something you can provide them please?  I can PM the tracking.  The message is below:

Clearance instructions from the importer are required.

Recommended action: Importer must provide instructions.

 

A statement is required from the consignee unless the consignee authorizes the shipper to complete and include the toxic substance statement on their behalf.

Recommended action: If the consignee has authorized the shipper to complete on their behalf; include a copy of the written authorization with the shipping documentation. If the shipper is not authorized to complete; consignee must provide the statement.

 

Please let me know if this is something that we can get taken care of.

4 Replies

FiszPL
Vanguard
Forum|alt.badge.img+1
  • VANGUARD
  • December 8, 2025

Ahhh… FedEx - Love them.

Razer should search for some other shipping company as FedEx always find some imaginated cause to hold package or require additional fee for it.

@Razer.Ten ​@Razer.Aero 


Mogmac
  • Author
  • Insider Mini
  • December 8, 2025

I agree.  I have had alot of problems with fed ex.  Part of the same order came USPS and we got it no problem.


  • Insider Mini
  • December 16, 2025

Hi ​@FiszPL ,
So, is it something that could be taken care of?
My package is also stuck with the same status (btw, also Razer Ornata V3 in it). Are there any other actions required from my side?


FiszPL
Vanguard
Forum|alt.badge.img+1
  • VANGUARD
  • December 16, 2025

Hi ​@FiszPL ,
So, is it something that could be taken care of?
My package is also stuck with the same status (btw, also Razer Ornata V3 in it). Are there any other actions required from my side?

Dunno, every case is different.

Let FedEx contact Razer for all the documents that they’re requiring. Dunno why they bothering ppl about their mess.