I'm hoping maybe one of the Razer Support folks on this forum can help me out.



I bought a Razer Blade Base 15" 4k on 1/23, that arrived on 1/27. It died on 1/29 and I contacted support to get it repaired or an AR. AR was available and I pre-paid for it on 2/2. the AR has not shipped yet as of 2/12 due to lack of availability, yet it's still showing in stock on the website.



I've been more than patient in waiting for this and I feel that customer support has been beyond disappointing. All I really want now is a refund of the AR and to ship back the dead machine for a refund so I can go and purchase locally since they are now the same price. If anything, if this had happened purchasing from Best Buy, I could have just exchanged it.



Edit:



I contacted your chat order support who is now telling me that I cannot return the original order because it has been more than 14 days. I have been working with your people to try to get me a functional computer for 14 days now and even paid an extra 1800 out of pocket to get an AR that you have not yet provided.



So my summary right now is that I've spend close to $4000 and only have a broken laptop to show for it and your company is not willing to give me any resolution.