Customer Support giving me the runaround for months. | Razer Insider
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Customer Support giving me the runaround for months.

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I'm a patient person and I know customer service can not be the best sometimes but this has been really appalling. I ordered a V2 headset back in mid January and the package got lost on transit. Not Razer's fault, just the shipper, and so I asked Razer for a replacement. After about 20 emails back and forth and sending in several requests to support, it wasn't until early March that they were even able to confirm that the package was lost. Again, patient guy, so after that hurdle was over I asked if I could finally get my replacement. They agreed, asking me for my shipping address to send it to. However, after I gave them my address they completely ignored my request and sent me an email saying that my refund will be processed in 18 business days. I refused, and said no no I want a replacement not a refund. They said oh! our mistake, we will send you an update when we ship it out. A few weeks later and no update. I email them again about it, only for their response to be "your refund will be processed soon, the case is closed" Truly disappointed. TLDR Razer customer support takes weeks to reply, and even when they do they don't answer questions or give any useful info. The order was placed in January and I'm still haggling with their customer support.
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    3 Replies

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    • Ozmica
    • 1 reply
    • March 26, 2021
    I'm having exactly the same problem with an RMA on a Huntsman Keyboard. "Customer Care" don't read what you put in, close and re-open as new case and truly not interested in resolving the issues. Great products, but after care? Not so much. :(
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    Ozmica
    I'm having exactly the same problem with an RMA on a Huntsman Keyboard. "Customer Care" don't read what you put in, close and re-open as new case and truly not interested in resolving the issues. Great products, but after care? Not so much. :slightly_sad:
    Exactly, they don't read what you say in the email, they just say whatever to "respond" while not actually resolving anything. Oh, you want to ask me a question? Allow me a week to "send it up to my superiors" and then never get back to you on it.
    O
    1 person likes this
    • O
      Ozmica
    Razer.Speedcr0ss
    pulsegardenAlabaster893
    I'm a patient person and I know customer service can not be the best sometimes but this has been really appalling. I ordered a V2 headset back in mid January and the package got lost on transit. Not Razer's fault, just the shipper, and so I asked Razer for a replacement. After about 20 emails back and forth and sending in several requests to support, it wasn't until early March that they were even able to confirm that the package was lost. Again, patient guy, so after that hurdle was over I asked if I could finally get my replacement. They agreed, asking me for my shipping address to send it to. However, after I gave them my address they completely ignored my request and sent me an email saying that my refund will be processed in 18 business days. I refused, and said no no I want a replacement not a refund. They said oh! our mistake, we will send you an update when we ship it out. A few weeks later and no update. I email them again about it, only for their response to be "your refund will be processed soon, the case is closed" Truly disappointed. TLDR Razer customer support takes weeks to reply, and even when they do they don't answer questions or give any useful info. The order was placed in January and I'm still haggling with their customer support.
    Hi there! Thanks for initiating this thread. Sorry to hear about what happened to your package and the way the incident was handled. Admittedly, our Support Team could have done better. Allow me to cascade your feedback to the team and notify them regarding your replacement. Please send me a PM together with your email address or case number. Let's continue our conversation there. Hey everyone. I understand how disappointing/upsetting this for everyone. Allow me to extend my help by sending me your case numbers or email address via PM so I can check your contact history and help speed up its progress. I'll be locking this thread now. I'll wait for your follow-up messages.
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