i bought 2 sets of Kaira Pro - Headsets on dec 16 2020. 2 weeks ago 1 pair will not turn on at all. so i contacted support , they made me take pic of serial number and video of not working even while charging. sent proof of purchase from GameStop since i didn't have receipt , but they kept emailing me back saying it wasn't good enough for a different reason after i would send in what they deny for. then today after i sent pdf of purchase from GameStop . so do they just screw everyone over after 6 months even tho its says 2 year warranty
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A warranty claim will highly likely get denied lacking valid proof of purchase. This is from our Warranty Policy:
With that said, please send me your ticket number so I can review your previous interactions with our Support Team and take action if necessary. Let's go from there.
With that said, please send me your ticket number so I can review your previous interactions with our Support Team and take action if necessary. Let's go from there.
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