I was given a razer cut cord deal as i filed a warranty claim for faulty LED’s on my Razer Huntsman V3 Pro TKL. I am worried as if i cut my cable cant they just deny my warranty claim and then my product is unusable. I do believe it will get accepted but thats a big risk for a $300 product. Is there any way they confirm my warranty claim for the LED issue is approved before I cut the cable? I don’t want to damage the product if the claim might be denied.
Hey there,
Thank you for sharing your concern here. I understand that you’re concerned about being asked to cut the cable on your Razer Huntsman V3 Pro TKL as part of the warranty process, and that you’re worried the claim could still be denied afterward. Since you’ve already contacted Support, could you kindly provide the case number associated with your request via PM? This will allow me to check what has transpired so far and ensure I can assist you properly.
Looking forward to your reply, and thank you for your patience.
*Thread locked to curb conversation to PM.
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