Damged Usb DA v3 Hyper Speed Dongle replacement | Razer Insider
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Question

Damged Usb DA v3 Hyper Speed Dongle replacement

  • Nov 10, 2026 5:47 PM UTC
  • 1 reply
  • 13 views

Hello Razer Support Team,

I own a Razer DeathAdder V3 HyperSpeed mouse, and unfortunately, its HyperSpeed USB receiver has been damaged.

During normal use, the black plastic housing of the USB receiver broke while the metal USB connector remained inside my laptop's USB port. When I carefully attempted to remove it, the metal housing separated from the internal circuit board.

The mouse itself is still in good condition, but I can no longer use its wireless receiver.

I checked your official website to purchase a replacement receiver, but it is currently listed as "Out of Stock".

I would like to ask if you could help me obtain a replacement receiver, either through warranty support or by purchasing a compatible replacement directly from Razer.

Here are my mouse details:

  • Model: Razer DeathAdder V3 HyperSpeed

  • Country: Italy

I can provide photos of the damaged receiver and proof of purchase if required.

I would appreciate your assistance in finding a solution, as I would prefer not to replace the entire mouse just because of a damaged USB receiver.

Thank you for your time and support.

Best

 

This topic has been closed for replies.

1 Reply

Razer.Ten
  • Razer.TenRazer Support
  • Razer Support
  • Nov 11, 2026 7:17 AM UTC

Hello ​@aeroHeartGoldIOLITE413,

I understand that you want to request a replacement dongle for your mouse. Can you send me a PM with the serial number so I can verify it in our system and use it when I forward your case to our Technical Team? Please also send a photo of your receipt/invoice so I can include it as well. You can upload it to any hosting service like Google Drive and provide a shareable link. Just check the file so that anyone with the link can view it.


*Thread locked to curb conversation to PM.  

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