tgkrivulka
My brand new Razer 15 Advanced 15 (3080-240hz model) arrived Monday - something was off as it failed to load windows initially requiring the recovery mode to boot up... it finally gets windows installed.. runs a few hours .. then blue screens... only boots to BIOS setup where it tells me it cannot find a NVME drive. Great... can't call customer service until Tuesday at noon! (great hours..) Get bounced around from Tech support.. requires photos of screen.. requices screenshot of my email order confirmation.. bounces .. me supposedly to customer support.... (virtually... of course) .. who then notify me that the case was sent to RMA department... supposedly will contact me.. more than a day later .. no email no - phone calls.. NOTHING



I call back to customer support asking to speak to someone who can handle the return and replacement. "Sorry there is no way to contact that department other than email". Ask whats the direct email? "Sorry there isnt one, they are contacted electronically, they will contcat you..."



WTF, I spend > $ 3300 on a top end laptop (my third Razer over the past 10 yrs btw) that is dead on day 1, and I cannot speak to anyone to handle the replacement, or who can tell me anything? What kind of customer service is this? Yay.. I am the proud owner of a $3307.48 paper weight and get to have my blood pressure rise for lack of being able to penetrate a shield of a call center in India....



Great job!