Death Adder V4 Dongle Issues | Razer Insider
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Question

Death Adder V4 Dongle Issues

  • August 14, 2026
  • 1 reply
  • 7 views

I have had this mouse for about 5 months now, b the dongle wont turn on most of the time.

The mouse is fully charged. but it wont find the dongle and light up. tried different usb ports, different cables, but didnt work.

tried to reboot pc, didnt work

 

then i tried to plug the mouse instead of dongle, then mouse worked, but when i unplugged the mouse and plugged in the dongle, it didn't light up.. after several attempts at plugging in and plugging out the dongle was finally found..  

and the mouse works again..

is there a way to prevent this from happening?

This occurs with Synapse open or closed.

 

This topic has been closed for replies.

1 Reply

Razer.Ten
  • Razer Support
  • August 14, 2026

Hey ​@Jur64022,

Let me assist you with your mouse. Are you experiencing the connection issue again with the dongle? Can you send me a PM with the serial number so I can verify it in our system and check for applicable workarounds that might address it?


*Thread locked to curb conversation to PM.