I have the deathadder essential for one year, now the cursor does not move, the only thing that works are the buttons. I tried all the troubleshooting solutions you provide and nothing happens. I am not a USA or CA citizen.
Question
Deathadder essential
+1Did you’ve tried it on another PC?
If yes, and it’s the same you can only warranty return it.
Yes I try it. Do you know if Razer has an e-mail for customer support? Where I will return it? I live in Europe and the returns are applicable to US and CA orders only. Should I have to pay the fee for the shipping? A lot of questions…
+1You can contact Razer support directly through their website https://mysupport.razer.com/app/warranty-support
But maybe the fastest way is to return it / rma at the shop where you bought it.
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