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Question

Deathadder essential

buzzEMERALDSienna806

I have the deathadder essential for one year, now the cursor does not move, the only thing that works are the buttons. I tried all the troubleshooting solutions you provide and nothing happens. I am not a USA or CA citizen.

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    3 Replies

    FiszPL
    Vanguard
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    • FiszPL
    • VANGUARD
    • 7243 replies
    • August 23, 2023

    Did you’ve tried it on another PC?

    If yes, and it’s the same you can only warranty return it.

    buzzEMERALDSienna806

    Yes I try it. Do you know if Razer has an e-mail for customer support? Where I will return it? I live in Europe and the returns are applicable to US and CA orders only. Should I have to pay the fee for the shipping? A lot of questions… 

    FiszPL
    Vanguard
    Forum|alt.badge.img+1
    • FiszPL
    • VANGUARD
    • 7243 replies
    • August 25, 2023

    You can contact Razer support directly through their website https://mysupport.razer.com/app/warranty-support

    But maybe the fastest way is to return it / rma at the shop where you bought it.

    buzzEMERALDSienna806
    1 person likes this
    • buzzEMERALDSienna806
      buzzEMERALDSienna806

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