Model: RZ01-0385
Product Name: RZ01-03850100-R3M1
So I recently bought a Razer mouse in Shopee. I was able to register the headphones, but the mouse isn't registering it says that "item serial number is unknown". Take note, the headphones and mouse came from one store and its Shopee Mall - Razer Official Store. IDK if I'm missing anything but I did more than triple checking to make sure I typed the correct SN and PN but yah, it fails. It's my first time purchasing a product this kind of product so I don't really know what to do.
Model: RZ01-0385
Product Name: RZ01-03850100-R3M1
Model: RZ01-0385
Product Name: RZ01-03850100-R3M1
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Hi,
Are you sure, that serial number was typed correctly? Check for any mismatches like 0 and O, 1 and I etc...
Is the mouse correctly recognised in Synapse?
Are you sure, that serial number was typed correctly? Check for any mismatches like 0 and O, 1 and I etc...
Is the mouse correctly recognised in Synapse?
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