Deathadder Essential Keeps disconnecting under load | Razer Insider
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Question

Deathadder Essential Keeps disconnecting under load

  • May 3, 2026
  • 1 reply
  • 9 views

For the past few months my mouse has been continuously disconnecting and I have noticed a pattern. My mouse freezes and does not work whenever something heavy happening on my computer, like when I'm playing a game. The mouse freezes and the only way to fix it is to unplug it from the motherboard. I have literally tried everything, even updating bios settings. I still don't have a fix. I have uninstalled synapse, reinstalled it, reinstalled drivers, updated drivers, changeTrad power settings on my computer, changed usb ports, and I still have not found a fix.

Also I have another mouse that isn't razer and it works perfectly fine.

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1 Reply

Razer.sushi.boi
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Hello there, ​@buw4k!

 

Thanks for alerting us about this. Does the issue occur while playing a specific game or running a specific app? Let me know via PM along with your mouse’s serial number so I can validate it in our system and check for other workarounds that we can attempt.

 

*Thread locked to curb conversation to PM.