Deathadder v2 pro freezing in wireless mode | Razer Insider

Deathadder v2 pro freezing in wireless mode

  • 26 August 2022
  • 1 reply

Every once in a while my deathadder v2 pro will freeze for between .5-1.5 seconds. Generally there are a few minutes at least between freezes, although it rarely can freeze twice in a row. It does not freeze when in wired mode. I have not checked bluetooth mode.

Things I have tried:
Closing synapse
Updating firmware
Updating drivers
Using/not using extension port
Plugging in dongle to various ports on PC
Using mouse on different PC

This has been happening since I got the mouse, but I used to be able to fix it for a while by turning the mouse to wired mode and back again. This fix no longer works. When the mouse is freezing, I have noticed it seems to disconnect in synapse as well.

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1 Reply

Userlevel 6
Based on the steps that you have tried, it's highly likely a hardware issue. PM me the serial number of your device so I can validate its model and share a copy of your receipt so I can check its warranty.

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