THE PROBLEM:
This problem started a few weeks ago. I’ve had this mouse for around 5 years, I’m pretty sure.
In random times-seemingly, the mouse just disconnects for a few seconds then goes back on. This only happens in wireless mode, it doesn’t happen in wired/Bluetooth. This problem occurs with Synapse being both off and on (off = task stopped, not just app hidden).
ADDITIONAL NOTES:
I did notice certain things that always make the problem occur, such as selecting an area on the screen with the snipping tool.
MY SPECS, DEVICES & APPS:
- Windows 11 Pro
- Razer Deathadder V2 Pro
- Razer Mouse Dock Chroma
- Razer Synapse 4
- Razer Chroma App
THINGS I’VE DONE THAT DIDN’T HELP:
- Uninstalled (there were no updates available for them via Windows) all related drivers via Device Manager.
- Ran a script to uninstall all drivers and their leftovers - I found the script in an Insider thread.
- Reinstalled Synapse (4) and the Chroma app.
- Tried multiple USB ports on my PC.
- Followed this guide I found in an Insider thread.
- Restarted my PC.
- Updated Windows (including Optional Updates) and checked for updates.
- Ran the Firmware update executable for the mouse. It had no updates available.
I’d really appreciate some help regarding this.
