I just recently bought a wired Deathadder V3 and it's been giving me issues when I lift it off the desk at all, I've moved the settings around to change the liftoff height but it currently doesn't change anything, I updated the firmware and it worked fine for a short period until it started to act up again, it's making doing anything quickly hard and makes playing any game impossible, I'm not exaggerating when I say it completely turns the mouse off if I lift it even a fraction of a cm off my desk, it will only work if it's glued to a surface.
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I have the same problem with Deathadder V3, the cursor freezes for 1-2 seconds, sometimes messages appear that the device is not connected correctly and the device is disconnected and connected. This began several months ago. Updating firmware, reinstalling drivers, using SYNAPSE 3 or 4 versions also do not bring positive results.
- Razer Support
Hi urbanGreenBlueside596,
Please try these troubleshooting steps to help resolve the issue:
1. Connect your mouse directly to the PC and not a USB hub.
2. Check if the software is causing the issue by closing all Razer apps and software.
3. If closing Razer Synapse fixes the issue, reinstall your mouse drivers, and perform a clean reinstall of Razer Synapse through this link.
If the issue persists, please send me a PM along with your device's serial number and proof of purchase so I can check here on my end.
I am looking forward to your response!
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