Deathstalker V2 Pro Connection Issues | Razer Insider
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Just bought my brand new razer deathstalker v2 pro keyboard and I am having connection issues when connected via USB dongle.

The keyboard randomly disconnects for a split second and then reconnects again at random intervals. I’ve been going back and forth with razer support and tried countless troubleshooting methods but nothing has worked so far (updating firmware on all razer products, dongle pair utility on all razer products, reinstalling razer drivers, reinstalling synapse, running DSIM SFC and CHKDSK in the command console) nothing seemingly is working.

Throughout the troubleshooting process though I came to an intersting discovery - after reinstalling synapse and reconnecting my razer devices one by one I noticed that as soon as i connected the dongle for my deathadder v3 pro MOUSE (which is also new) thats when my keyboard began disconnecting again. There seems to be a direct correlation between the mouse dongle being connected to my PC and my keyboard not connecting via its own dongle. Maybe at this point either one or both dongles have become corrupted? This problem seems very specific but please let me know if anyone is in the same boat or has a potential solution here.

Having the same issue but I’m going to test this theory out! Currently I have them both paired on both dongles and keep one disconnected as a back up for travel.

Same issues. I have the

Keyboard: DeathStalker v2 pro

Mouse: Deathadder v3 pro

Headset: BlackShark v2 pro wireless

All new. Not more than 1 week old.

 

I had read the same somewhere that if there are 2 devioces connected, it gives an issue.

so as per this video:

https://www.youtube.com/watch?v=_uoqS_7RQTI

 

I did the same. all my firmware are upto date. No issues with mouse or headphones.

 

keyboard is connected to the mouse dongle and is using a single dongle to connect via Hyperspeed.

 

Although improved,

  • I still keep getting isssues with random unresponsiveness on key press for a few seconds
  • random reconnections. and kind of renders the keyboard unusable.
  • Very rarely one keypress equates to multiple keypresses and results ion multiple characters on screen.
  • Continuous keypress doent work at time. especially ingame. e.g. pressing ‘w’ for movemen t,

 

 

Really surprised that such a expensive keyboard has such issues!!

If you have found any solution, please do let me know.

 

 

 

 

 

 

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