Deathstalker V2 Pro not charging 0% | Razer Insider
Question

Deathstalker V2 Pro not charging 0%

P

Hi,

My Deathstalker V2 Pro is not charging.  I have it plugged in to the USB on my laptop permanently but it is not holding any charge.  It stays at 0%.  The charging monitor shows the charging status as active. 

I have updated the firmware and synapse software to no avail. 

Have you seen this issue before?  

S/N: PM2227F65600475

Regards

Philip

10 Replies

A

Yello!

Just came back home to play some video games from my bed and ended up happening to me too. Works fine as long as it is plugged in through the USB-C (Provided Cable) and synapse shows the green charge animation but it’s stuck at 0 and no matter how long I keep it in, it doesn’t charge. 

S

Hey, 

 

This exact same thing is happening to me too. It has been plugged in for hours (i thought it was charging) and when I checked it’s still on 0% and isn’t holding charge. I’ve checked for new drivers and updates too but there’s nothing. I’m using the provided cable and it isn’t damaged in any way. This has only been an issue today, so I’m really confused. If you found a solution please reply and let me know.

Razer.Zionzedd
Userlevel 7

Hey guys!

 

Did you already try restarting the Synapse 3 app or perform a clean installation? If not yet, you can get the steps here. Feel free to PM me anytime should the issue persist to I can properly document your concern and escalate it to the relevant team advanced resolution. Thank you!

rashidinanuar

Hi,

 

I do not know if you guys have solved it or not but in my case when I update its firmware the keyboard becomes normal again and  start charging. so I think u should update its firmware first. Hope this helps! 

P

Thanks for suggestions. Firmware was up to date.  I went through all the steps outlined by support page  and support team.

RMA was required. 

A replacement is being sent. 

walterpagano1

Hi,

My Deathstalker V2 Pro is not charging.  I have it plugged in to the USB on my pc permanently but it is not holding any charge.  It stays at 0%.  The charging monitor shows the charging status as active. 

I have updated the firmware 

 

S/N: PM2229F65504435

Regards

walter

nexusgreatCoralPink514

Hi,

My Deathstalker V2 Pro is not charging.  I have it plugged in to the USB on my pc permanently but it is not holding any charge.  It stays at 0%.  The charging monitor shows the charging status as active. 

I have updated the firmware 

 

S/N: PM2229F65504435

Regards

walter

I am having this same issue. I have owned the keyboard for about two months and it just randomly stopped holding a charge. not sure what to do. I hate that I bought this keyboard because now I have found better options for cheaper.

coolSHELLLimeGreen102

I am having the same issues described above. Keyboard was never harmed or something. It just suddenly dropped charge level to 0%, but it kept working wireless. Some time after I had to start using the cable. Some time past - it stopped working properly, most annoying thing is keyboard spam. 

I tried clean reinstallation. Didn`t work.

It keeps showing 0%, while plugged via original type c cable. I updated all the software available for Deathstalker V2 pro. Didn`t help.

The keyboard is high price but it only worked for a month. 

M

my deathstalker v2 pro isnt charging past 65% and ive been trying to get it to 100% and it will get stuck at 65% and wont go any further. just bought it less than 7 days ago and tried everything. force updated it and everything and after the update its not charging at the same time as my razer basilisk v3 pro. its one or the other. any thing would help. half the time it says its not charging in the synapse software i fell like its a waste of money.

T

My deathstalker is plugged in straight to my PC with the USB cable (Not using wirelessly), but it is still losing charge when I use it. How can it lose charge when it is plugged in? I am not using it wirelessly and have never used it wirelessly. I updated the firmware and it is still losing charge while plugged in.

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